Tag: mapped drive
When opening a company file across a network on a machine running a QuickBooks 2008 Database Server, the user was unable to open the file in Multi-User Mode. The error was H202 – “You are trying to work with a company file that is located on another computer and this copy of QuickBooks cannot reach the server on that computer”.
After confirming read/write access to the network drive, confirming the appropriate firewall exceptions for the executables, deleting the *.ND files in the share, and then rescanning with the QuickBooks Database Server Manager to create new *.ND files, we still could not open the company file.
It turns out the mapped drive script uses the FQDN (eg, \\quickbooksDB.corp.companyname.com\qb$) to access the share. Once the script mapping was changed to just use the hostname (eg, \\quickbooksDB\qb$), the user could successfully out the company file.
Occassionally a workstation will show a mapped network drive as “Disconnected” in Windows Explorer. Double-clicking on the drive does not resume the connection and attempting to unmap the drive will give an error that “The network connection does not exist”.
Additionally you may see your login scripts not mapping other drives.
To correct the problem, download the User Profile Hive Cleanup Service from the Microsoft Downloads site and read the installation/usage instructions: