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Clear your temporary Internet files and cookies in Internet Explorer 9

by on Oct.20, 2011, under Internet Explorer, Web Browsing

Here are instructions on how to clear the temporary Internet files in Internet Explorer 9:

  1. Select Tools > Safety > Delete browsing history…/.
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
  4. Close ALL applications and reboot your system to make sure you do not have any instances of Internet Explorer running.
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Clear your temporary Internet files and cookies in Internet Explorer 8

by on Oct.20, 2011, under Internet Explorer, Web Browsing

If you’re having trouble with a website, sometimes clearing your Internet Explorer temporary Internet files can help:

  1. Select Tools > Internet Options.
  2. Click on the General tab and then the Delete… button.
  3. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  4. Close ALL open applications and reboot your computer to insure you do not have any instances of Internet Explorer running.
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Change the Exchange 2007 or Exchange 2010 Send Connector Port

by on Oct.19, 2011, under Email, Microsoft Exchange

It is common for Internet Service Providers to periodically block SMTP connections to third party hosts. The best way to correct this solution is to use a port other than port 25 that requires authentication.

  1. First open the Exchange Management Shell
  2. Run the following command to find out what your current port is for your connector(s): Get-SendConnector | ft Id*,Sm*s,po*
  3. Change the port to an alternative port supplied by your Smart Host provider (more than likely 465 or 587, I recommend using the TLS port which is 587) by running this command: Set-SendConnector “Send Connector Identity” -port 465.  You will of course change your send connector identity and port to match your configuration.
You may wish to confirm your configuration is correct with your Smart Host:
  1. In the Exchange Management Console, expand the Organization Configuration, select the Send Connectors tab, and double-click on your connector.  Select the Network tab and click the Change… button.  Confirm you are using Basic Authentication over TLS (if relevant to your configuration and port number) with the correct username and password.
If you have items in the delayed delivery queue, do the following:
  1. In the Exchange Manage Console, click on the Toolbox menu item
  2. Double-click on Queue Viewer and under the Queues tab, right-click on your delayed queue and select Retry.
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Internet Explorer Prints Blank Pages

by on Nov.08, 2010, under Internet Explorer, Windows 7, Windows Vista

Some users may experience issues while trying to print web pages using Internet Explorer 7 and Internet Explorer 8 on Windows Vista and Windows 7. Rather than producing the web pages content in the print out, all that shows is the path to the temporary Internet file containing the content to be printed:

file://c:\Users\%username%\AppData\Temp\Low\xxxxxxx.htm

This appears to be a complication with Internet Explorer’s Protected Mode (see http://msdn.microsoft.com/en-us/library/bb250462%28VS.85%29.aspx). Even though the user has full permissions to modify the files and folders in the Temp directory, the Protected Mode prevents the “Low” directory from being created. You can fix the problem by running the following commands at the command prompt (cmd.exe):

  • mkdir %userprofile%\AppData\Local\Temp\Low
  • icacls %userprofile%\AppData\Local\Temp\Low /setintegritylevel low

Restart Internet Explorer and you should now be able to print successfully.

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Workaround for Errors When Opening Microsoft Office Files on WebDAV Drives

by on Dec.18, 2008, under JungleDisk, Microsoft Office 2003, Windows Vista

JungleDisk is a WebDAV file sharing service running on the Amazon Simple Storage Service (Amazon S3).  It appears when users are using Office 2003 SP3 on a Vista Business SP1 based system, they may not be able to open Microsoft Word and Excel files.  The users experience an error similar to:

Could not open ‘http://2667/somebucket/some file.doc’

The JungleDisk Support site (KBID#: 300065) indicates installing the Windows Software Update for Web Folders (KB907306) and rebooting will fix the problem.  Unfortunately the reported fix does not appear to work for numerous users.  Additionally, connecting to the JungleDisk “bucket” using the naive Windows WebDAV client does not allow saving due to the “read-only” bug.

We discovered the easiest way to work around the Vista/Office 2003 WebDAV limitations was to use a substitute drive.  Once the JungleDisk client loads and you can access the JungleDisk network drives, the following command can be use to connect:

subst NewDriveLetter: JungleDiskDriveLetter:\

For example, if the JungleDisk drive letter is “J:\”, you will run the following command to access the share:

subst k: j:\

You should then be able to open files from and save files to the “k:” drive directly.

When your system reboots, you will need to run the subst command again. For our users, we have created a batch file that deletes the virtual drive (subst k: /d) then re-creates it (subst k: j:\). After the user’s system has completely loaded, they double-click on the batch files to create accessible virtual drives.

Incidentally, upgrading to Office 2007 on Vista or running Office 2003 from Windows XP does not appear to have any issues.

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Clear the browser cache in Safari

by on Dec.03, 2008, under Web Browsing

Clear the browser cache in Apple’s Safari browser:

  1. From the Safari menu, select Empty Cache… .
  2. When prompted, click Empty to confirm that you want to empty the cache.

Get the latest version of Safari here: http://www.apple.com/safari/

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Clear the browser cache in Firefox 3

by on Dec.03, 2008, under Web Browsing

Clear the browser cache in Firefox 3:

Firefox 3 for WIndows

  1. From the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

Firefox 3 for Mac OS X

  1. In Firefox, from the Tools menu, select Clear Private Data.
  2. Make sure Cache is checked, and then click Clear Private Data Now.

If necessary, update your browser here: http://www.mozilla.com/firefox/

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Clear your temporary Internet files in Internet Explorer 7’s browser cache

by on Dec.03, 2008, under Internet Explorer, Web Browsing

Clear the temporary files in Internet Explorer 7’s browser cache:

  1. Open Internet Explorer 7.
  2. From the Internet Explorer 7 command bar, choose Tools and then Delete Browsing History….
  3. In the Delete Browsing History window that appears, click on the Delete files… button, which should be the first button you see.
  4. In the Delete Files window that is displayed, you are presented with the question Are you sure you want to delete all temporary Internet Explorer files?
  5. Click on Yes to confirm.
  6. The Delete Browsing History window may appear, showing you the progress of the deletion. When this window disappears, all of the files saved (cached) from your Internet browsing activities will have been removed.
  7. Click Close in the Delete Browsing History window to complete the process and return to Internet Explorer.

Get the latest version of Internet Explorer here: http://www.microsoft.com/ie

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Clear your temporary Internet files in Internet Explorer 6’s browser cache

by on Dec.03, 2008, under Internet Explorer, Web Browsing

Here are the steps you need to take to clear your browser cache in Microsoft Internet Explorer 6:

  1. On the Internet Explorer 6 Tools menu, click Internet Options. The Internet Options box should open to the General tab.
  2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
  3. Click OK, and then click OK again.

Get the latest version of Internet Explorer here: http://www.microsoft.com/ie

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View Mail Headers in Outlook 2007

by on Nov.25, 2008, under Email, Microsoft Office, Microsoft Outlook 2007, Spam

Extracting an email header can be useful in tracking email issues, locating spammers, and reporting spam.

To view your header, do the following:

  1. Locate the message in your inbox and right-click on it.
  2. Select Message Options from the menu
  3. Copy the text in the Internet Headers window.  This will not include the email message, just the header.
  4. Paste the information into an email or document for analysis.  If you wish to paste the information into an email, you will need to close the options dialogue first.
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